Specification:

Common issues with network connection

Tuya Tips–Network

Be sure that you are using 2.4GHz WiFi when connecting with the smart led strip. And WiFi must be detectable status. Many routers have 5 GHz and 2.4 GHz network and your phone will always automatically connect to the 5 GHz network. So, you have to completely turn off your 5 GHz network by going to your router settings (enter the router IP address into your internet browser, usually something like 192.168.1.1), forcing your phone to connect to the 2.4 GHz network. In addition, the router encryption mode must be WPA2-PSK type and the authentication type must be AES.

How to configure separate Wi-Fi SSIDs for 2.4GHz and 5GHz bands?

If your router supports both the 2.4 GHz and 5 GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps:

1. Go to the Wireless page of the router. (The entry address is usually provided on the label attached to the back of the router).

2. Go to the 2.4 GHz setting page, and set the Wi-Fi name (SSID) to XXX-2.4G, where xxx indicates the Wi-Fi name. Save setting.

3. Go to the 5 GHz setting page, and set the Wi-Fi name (SSID) to XXX-5G, where xxx indicates the Wi-Fi name. Save setting.

How to set the router to "DHCP Server"?

If the "DHCP" function of the router is not turned on, with multiple smart devices in the home, which will affect the normal use of connected devices, please refer to the following steps:

1. Enter the LAN Settings (LAN) page of the router.

2. Find the DHCP " setting option

3. Open the DHCP setting option

4. Save the Settings and then

How to connect Tuya APP

Step 1: Search "Tuya"on Phone to download it.

Step 2: Connect led strip to your local 2.4G WIFI with your phone connecting to it.

Step 3: Set up your Tuya account. Add Device>Lighting devices and confirm the device in the App.

Step 4: Easy Mode or APP Mode(Press on/off button of the device 5 times)